Account Manager
Location: Lithuania (Vilnius, Kaunas or remote)
Job Overview
We are looking for a professional Account Manager who loves building long-term and trusting relationships with customers. The Account Manager’s role is to oversee a portfolio of assigned customers and develop new business and sales opportunities with an existing client base while maximizing customer experience and satisfaction.
Who Are We
IPXO is the leading full-cycle IPAM (IP Address Management) solution that empowers businesses of any size through IP monetization and leasing. Our mission is to work towards secure and sustainable Internet that creates equal opportunities for everyone. IPXO is a place where people are valued as the backbone of the company. Our goal is to build an open and free-to-explore team of professionals who thrive in their fields of expertise while building the future of the Internet.
In This Position You Will
- Serve as the lead point of contact for all customer account management matters
- Build and develop customer relationships that will turn clients into advocates
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Grow business and upsell existing customer base
- Report to the management on account status and customer insights
- Conduct surveys and collect customer feedback through multiple channels
- Analyze customer churn and work with the product development team to improve the customer journey
- Collaborate with the sales team to identify and grow opportunities
- Assist with challenging client requests or issue escalations as needed
We Expect That You Have
- Work experience as an Account Manager, Key Account Manager, Sales Account Manager, or other roles in customer-oriented fields
- Proven ability to communicate, present and influence key stakeholders at all levels of an organization, including managers and C-level executives
- Experience in managing multiple projects at a time while keeping a sharp focus on detail.
- Knowledge of CRM software (e.g., Salesforce, HubSpot)
- Problem-solver mentality and analytical skills
- Helpful personality
- Empathy & Understanding
- Ownership & great sense of accountability
- Eager to learn and grow
- Strong verbal and written communication skills in English
Why IPXO?
- Additional vacation days
- Health Insurance
- Quarterly bonus for great performance
- Career opportunities in a fast-growing startup
- Budget for your training and growth
- Working from anywhere around the globe or from our offices (with unlimited snacks supplies) in Vilnius and Kaunas
- Working closely with IT veterans and experienced team
- Innovative projects and the ability to play a role in a high-tech business environment
- Company events (from summer and winter celebrations to team buildings and conferences, we have them all)
- Gross base salary 1920 – 2630 Eur/month (depending on your experience. We’re ready to discuss a different salary based on your skills and competencies.