Product Support Specialist

Location: Lithuania (Vilnius or Kaunas)

Job Overview

We are expanding our SUPER Product Support Team and looking for a new team member who’s willing to help our clients with technical issues and increase competencies in the IT field at the same time.

Who Are We

IPXO is the leading full-cycle IPAM (IP Address Management) solution that empowers businesses of any size through IP monetization and leasing. Our mission is to work towards secure and sustainable Internet that creates equal opportunities for everyone. IPXO is a place where people are valued as the backbone of the company. Our goal is to build an open and free-to-explore team of professionals who thrive in their fields of expertise while building the future of the Internet.

In This Position You Will

  • Provide top-notch support to IPXO clients all over the world: consult and handle requests by using our ticket system and live chat
  • Gather customer feedback and share it with our Product, Sales and Marketing teams
  • It’s all about teamwork here at our Product Support Team –  collaborate with your teammates in solving cases, share feature requests and effective workarounds, learn and grow together!

We Expect That You Have

  • Excellent verbal, written & listening skills in English
  • Basics of technical knowledge and ambition to learn new things in IT field
  • Experience working in customer service
  • Possibility to work in shifts (24/7)

Why IPXO?

  • Additional vacation days
  • Health Insurance
  • Working from home or anywhere around the globe, or from our offices (with unlimited snacks supplies) in Vilnius and Kaunas 
  • Working closely with the Internet veterans and experienced team
  • Career Opportunities in a fast-growing startup
  • A fun environment with a highly motivated team
  • A flexible work environment
  • Company events (from Team Buildings to Webinars, we have them all)
  • Growth and learning opportunities
  • Gross salary: 1290-1570 Eur/month + performance-based bonus (depending on your experience). We’re ready to discuss a different salary based on your skills and competencies.

Join our team

Interested in joining a team of industry professionals working with a unique and exciting product? Let's get in touch.

Apply now

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