Product Support Specialist

Location: Lithuania (Kaunas or Vilnius)

Job Overview

We are expanding our SUPER Product Support Team and looking for a new team member who’s willing to help our clients with technical issues and increase competencies in the IT field at the same time.

Who Are We

IPXO is the leading full-cycle IPAM (IP Address Management) solution that empowers businesses of any size through IP monetization and leasing. Our mission is to work towards secure and sustainable Internet that creates equal opportunities for everyone. IPXO is a place where people are valued as the backbone of the company. Our goal is to build an open and free-to-explore team of professionals who thrive in their fields of expertise while building the future of the Internet.

In This Position You Will

  • Consult our customers and handle requests by using the ticket system, Slack, emails
  • Provide remote and onsite support to clients all over the world
  • Collaborate with our sales team and support them in a technical area

We Expect That You Have

  • Excellent verbal, written & listening skills in English
  • Basics of technical knowledge and ambition to learn new things in IT field
  • Experience working in customer service
  • Possibility to work in shifts (24/7)

Why IPXO?

  • Additional vacation days
  • Health Insurance
  • Working from home or anywhere around the globe, or from our offices in Vilnius and Kaunas
  • Working closely with the Internet veterans and experienced team
  • Career Opportunities in a fast-growing startup
  • A fun environment with a highly motivated team
  • A flexible work environment
  • Company events (from Team Buildings to Webinars, we have them all)
  • Growth and learning opportunities
  • Gross salary starting 1290 Eur/month + bonus (depending on your experience). We’re ready to discuss a different salary based on your skills and competencies.

Join our team

Interested in joining a team of industry professionals working with a unique and exciting product? Let's get in touch.

Apply now

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