Privacy Policy
Last updated: 12 September 2023
This Privacy Policy describes the privacy practices of IPXO LLC and its affiliates (“IPXO,” “we,” “us,” or “our”). It describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data collected and provided to us by individuals or others. We may use personal data for the purposes described in this Privacy Policy or as made clear before collecting personal data.
This Privacy Policy applies to the processing of personal data about you as:
- our client or a contact person of our former, current, or prospective client, vendor, collaborating party or client,
- a visitor of a website that displays or links to this Privacy Policy, including our Platform’s website through which our services are accessed (collectively – “our website”),
- a visitor to our branded social media pages,
- a subscriber to marketing communications from us,
- a person who registers for, attends, or takes part in our events or webinars,
- a participant in surveys, research, or other similar data collection facilitated by us.
Please read this Privacy Policy carefully to understand our practices regarding your data and how we will treat it. You consent to the practices described in this Privacy Policy by accessing or using our website or services.
Please note that this Privacy Policy does not govern the collection and use of information by companies other than IPXO and its affiliates, nor by individuals not employed or managed by us. Our website may contain links to other websites and services. These links are not an endorsement, authorization, or representation that we are affiliated with that third party. We do not exercise control over third-party websites or services and are not responsible for their actions. Other websites and services follow different rules regarding using or disclosing the personal data you submit to them. We encourage you to read the privacy policies of the other websites you visit and services you use.
This Privacy Policy addresses the rights of individuals in the EU, US, or elsewhere regarding their personal data and the means and contacts needed to ensure those rights.
Please note that this Privacy Policy does not apply to our processing of personal data for recruitment purposes. Please refer to our Privacy Policy for Recruitment Purposes, which outlines how we handle personal data within the context of recruitment.
What personal data do we collect?
Personal data you and third parties provide us
When you visit our website or use our services, we may collect personal data you voluntarily provide us.
When you are the designated contact person of our former, current, or prospective vendor, collaborating party, or client, we may collect your personal data from such vendor, collaborating party, or client.
This may include, but is not limited to:
- Contact information (e.g., name, post address, email address, phone number).
- Business information (e.g., company name, job title).
- Account registration details (e.g., username and password).
- Payment and billing information (e.g., credit card information or other valid payment method information).
- Communications and correspondence you send to us (e.g., emails, chat messages).
- Any other information you provide when interacting with our website or services.
Personal data we automatically collect
We may also collect certain information automatically when you interact with our website, login to your account, or use our services. This may include:
- Log data (e.g., IP address, browser type, operating system, a unique identifier for your computer or other access devices, referral URL).
- Usage information (e.g., pages visited, actions taken, services ordered, date and time of access).
- Cookies and similar tracking technologies as described below.
Personal data we collect from other sources
We may also collect your personal data you have made publicly available online (such as when using social media sites) or that is published by third parties (such as news articles).
Purposes for which we process personal data and the legal bases on which we rely
We may collect and process your personal data (including, where legally permissible, special categories of personal data) for the following purposes and relying on the following legal bases:
| Purpose | Description | Legal basis |
|---|---|---|
| Providing our services | Your personal data is processed to perform our contract with you or your represented company for the provision of our services and to satisfy our obligations under the applicable terms of use | Necessary for the performance of a contract or our legitimate interest to provide and administer our services |
| Developing and optimizing the performance of the services | Your personal data is processed to develop, optimize, and improve the performance of the services | Legitimate interest in developing services and ensuring that the services are performing in line with clients’ expectations |
| Managing our client and user accounts | Your personal data is processed to manage client and user accounts, such as billing, client correspondence, and client relationship management | Necessary for the performance of a contract or our legitimate interest in the management of client and user accounts |
| Managing usage compliance | Your personal data is processed to assess and manage usage compliance with the applicable terms of use of our services | Necessary for the performance of a contract or our legitimate interest in managing the provision of our services to customers |
| Managing payments | If you have provided financial information to us, your personal data is processed to verify that information and to collect payments to the extent that doing so is necessary to complete a transaction and perform our contract with you | Necessary for the performance of a contract |
| Sending information about our services | Your personal data is processed to provide you with information about our services, including sending you service announcements, technical notices, updates, security alerts, and support and administrative messages | Necessary for the performance of a contract or our legitimate interest in communicating with you |
| Handling contact and user support requests | Your personal data is processed if client support or contact is requested by you, whether by email, phone, or any other means | Necessary for the performance of a contract or our legitimate interest in fulfilling your requests and communicating with you |
| Maintaining our security | Your personal data is processed to maintain our security, including investigating, detecting, and preventing suspicious activity, fraud, and cybercrime that may affect us or our services | Our legitimate interest in promoting our safety and security generally and to protect our rights and the rights of others |
| Sending communications | Your personal data is processed to send you marketing information, product recommendations, and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, information about our products, news, or events) about us, our affiliates, and partners | Our legitimate interest in conducting direct marketing to our current or former clients or where you have provided your prior consent |
| Preparing internal reports and business modeling | Your personal data is processed for internal reporting and business modeling purposes (e.g., forecasting, revenue, product strategy) | Our legitimate interest in the management of our business operations |
| Providing our website | Your personal data is processed to operate and administer our website and to provide you with the content you access and request | Our legitimate interest in providing online content to our clients and prospective clients regarding our service offering and related information |
| Improving our website | Your personal data is processed to analyze overall trends and help improve the user experience on our website | Our legitimate interest in providing a relevant and well-functioning website for the benefit of our website visitors |
| Promoting the security of our websites | Your personal data is processed by tracking use of our websites and verifying and investigating activity | Our legitimate interest in promoting the safety and security of our websites and in protecting our rights and the rights of others |
| Managing event or webinar registrations and attendance | Your personal data is processed to plan and host events or webinars for which you have registered or that you attend, including sending related communications to you | Performance of a contract or where we receive your explicit consent |
| Administering surveys and conducting research | Your personal data is processed to meet the goals set out in surveys or research and to analyze our compliance with internal policies | Our legitimate interest in conducting the survey or research based on its stated goals |
| Aggregating data | Your personal data is processed to aggregate this information to ensure that it is no longer identifying | Our legitimate interest in minimizing the amount of personal data processed as part of the noted processing activity |
| Complying with legal obligations | Your personal data is processed when cooperating with public and government authorities, courts, or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of personal data to protect our rights | Legal obligation or our legitimate interest in protecting against misuse or abuse of our websites or services, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders, or legal processes, responding to lawful requests, or for auditing purposes |
| Protecting our rights and interests or the rights and interests of others | Your personal data is processed to enforce the terms and conditions of our services, to protect, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, and to protect our interests in case of legal dispute | Our legitimate interest in protecting against misuse or abuse of our website or services, protecting personal property or safety, pursuing remedies available to us, and limiting our damages |
Where we are required by law to collect your personal data, or where we need your personal data to provide a requested service to you or operate the Platform, if you fail to provide this information when requested (or you later ask to delete it), we may not be able to provide you with the requested service(s) or operate the Platform. We will tell you what information you must provide to receive a requested service or interact with the Platform by designating it as required on the Platform or through other appropriate means.
Use for new purposes
We may use your personal data for reasons not described in this Privacy Policy where permitted by law, and the reason is compatible with the purpose for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and explain the applicable legal basis.
How we share your personal data
We may share your personal data with third parties in the following circumstances:
- IPXO affiliates. We may share your personal data with other companies within the same corporate group as IPXO and its affiliated entities, where necessary for conducting our day-to-day business operations, such as providing client support, billing, and maintaining and improving our services, for our service enhancement or marketing and promotional purposes.
- Service providers. We may employ third parties to conduct and manage our business to give you the best services and secure experience. These third parties may only use your information as directed by us and in a manner consistent with this Privacy Policy and are prohibited from using or disclosing your information for any other purpose.
- Professional advisors. We may disclose your personal data to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
- Compliance with Laws and Law Enforcement; Protection and Safety. IPXO may disclose information about you to government or law enforcement officials or private parties as required by law to comply with a legal or regulatory obligation. We may disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the services; (d) protect our rights, privacy, safety or property, and that of you or others; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
- Business Transfers. We may also disclose your information to affiliates or other third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including without limitation in connection with any bankruptcy or similar proceedings), in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.
International Transfer
IPXO is headquartered in the US and has service providers in other countries. Your personal data may be transferred to locations outside your country, where privacy laws may not be as protective as those in your jurisdiction.
Whenever we transfer your personal data out of the European Economic Area (EEA) to countries not deemed by the European Commission to provide an adequate level of personal data protection, the transfer will be based on one of the following safeguards recognized by the European Commission as providing adequate protection for personal data, where required by EU data protection legislation:
- The consent you provide to us when you share or submit your personal data with or to us and when you visit our website;
- Contracts approved by the European Commission which impose data protection obligations on the parties to the transfer. For further details, see the European Commission Model contracts for the transfer of personal data to third countries or
- Other valid and applicable safeguards under GDPR and UK Privacy Law.
Your rights
You have certain rights regarding your personal data, subject to applicable local laws. We apply the highest standard of privacy protection despite the jurisdiction you come from. Concerning your personal data that we hold, you may request the following:
- Access to your personal data held by us as a data controller;
- To receive information about the source, recipients, and purposes of your personal data processed by us;
- To rectify personal data submitted to us or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which they registered;
- That we erase your personal data;
- Where we process personal data based on consent, you may withdraw your consent at any time by contacting us or clicking on the unsubscribe link in an email received from us;
- You may have other rights to restrict or object to our processing of personal data and the right to data portability;
- You may request information about, or human intervention into, any automated data processing that we may undertake.
You can submit these requests by email to 
or our postal address provided below. We may request specific information to help us confirm your identity and process your request. Applicable law may require or permit us to reject your request. If we reject your request, we will give you an explanation, subject to legal restrictions.
If you wish to file a complaint regarding our processing of your personal data, you may first contact us at
As a data subject, you have the right to lodge a complaint about our processing of your personal data with your local Data Protection Authority (see: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).
Term for storing personal data
We keep your personal data for as long as reasonably necessary for the purposes set out in this Privacy Policy. The data might be kept longer if required for tax, accounting, payment processing purposes, to ensure we would be able to defend or raise a claim, or where we have a specific need – though we will generally not keep personal data for longer than two years following the last date of communication with you, or closure of your Platform account with us, or completion or termination of the contract with you or your represented company, whichever date is later.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about browsing on our website. You may reject all or some cookies at any time by changing your web browser’s settings on your device. However, please be aware that you cannot use some of our Platform’s functions if you delete or restrict cookies.
For more information, please refer to our Cookie Policy.
Security
We take the security of all the data we hold seriously. Our employees are trained in data protection, confidentiality, and security. We have a framework of policies and procedures that ensure we regularly review the appropriateness of the measures we have in place to keep the data we hold secure. All information you provide to us is stored on our secure servers.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
If you have questions about our security measures, please contact us at [email protected].
Children
Our services and our website are not directed to children under 18. If a parent or guardian becomes aware their child has provided us with information without their consent, they should contact us at . We will delete such information from our files as soon as reasonably practicable.
Additional Information for Californian Consumers
The California Consumer Privacy Act (Assembly Bill 375), as amended (“CCPA”), affords Californian consumers specific rights regarding their personal information.
We are also required under Californian and similar laws to specifically disclose the categories of information that we have collected and sold or disclosed for any commercial purpose for the prior twelve-month period. We do not sell or disclose “personal identifiers” or any other category of collected personal information for any commercial purpose or the commercial benefit of any party. We have not done so in the past 12 months or at any time prior to that.
As a California resident, you can implement your rights as provided in the CCPA by contacting us at . As per definitions in the CCPA, please note that IPXO does not sell your personal information.
For more information on the CCPA, please visit https://www.oag.ca.gov/privacy/ccpa.
Changes to this Privacy Policy
We are required to review and update, and will review and update, this policy at least annually or if there are any substantive changes to our data collection and processing practices. We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices.
If we make material changes to this Privacy Policy, we will notify you in a manner that we believe will be reasonably likely to reach you (which may include posting a new privacy policy on our website – or a specific announcement on this page or on our blog). Any modifications to this Privacy Policy will be effective upon our posting of the new terms (or as otherwise indicated at the time of posting).
Contact Us
If you have any questions or concerns at all about our Privacy Policy, please feel free to email us at or write to us at:
IPXO LLC, 2438 Industrial Boulevard #585 Abilene, TX 79605-7207, USA