A Guide to Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) is a security feature that requires two forms of verification to access an account: something you know (like a password) and something you have (like a smartphone, desktop application or an authentication code). By adding an extra layer of protection, 2FA significantly enhances account security. It plays a crucial role in reducing the risk of unauthorized access and safeguarding sensitive account information. 

How to setup 2FA for your account 

Step 1. Click on your company name, then go to “Account Settings”.

Step 2. Click to enable “Two-Factor Authentication.” A pop-up window will emerge with two codes: a text code and a QR code. You must either scan the QR code or enter the text code using an authentication app and follow the instructions from the app.

User can use a variety of apps to set up 2FA. Popular options include:

• LastPass Authenticator
• Google Authenticator
• Duo Mobile
• Authy
• Microsoft Authenticator

Important: save your backup codes!

After setting up 2FA, save your backup codes in a secure password manager. These codes are crucial if you lose access to your 2FA app, as they allow you to log in without the app.

Need help?

Please get in touch with our Customer Solutions team if you cannot set up 2FA or log in because of 2FA issues (such as losing your phone, not having backup codes, or various technical problems).