How To Terminate a Leased Subnet on the Marketplace (IP Lessee)

Learn how to terminate/remove leased subnets via the IPXO Portal.

Use the shortcuts below to select instructions that show how to terminate leased subnets without or with a commitment agreement.

Terminate subnets without the commitment agreement

If you have not signed a commitment agreement, you can terminate your leased subnets by the End of the billing cycle or Immediately.

Step 1: Log in to the IPXO Portal

Go to ipxo.com/portal/login, type in your login credentials and click Log In.

Step 2: Go to My Leased IPs menu

In the menu at the top, select My Resources (IPAM) -> My Leased IPs to see and manage all your leased subnets.

Instructions how to access the My Leased IPs menu on IPXO Portal. — My Lased IPs menu on the IPXO Portal

Step 3: Select the subnet you wish to terminate

Identify the subnet you wish to terminate and click the three dots icon on the right. Open the menu and select Terminate.

Instructions on how to terminate subnet on the IPXO Portal. — How to terminate a subnet on the IPXO Portal

Step 4: Confirm the termination

Select the chosen service expiration time and the reasons for termination and then click Terminate.

Subnet request termination form with a list of different termination reasons. — A subnet termination request form on the IPXO Portal

End of the billing cycle: The subnet will remain active until the end of the ongoing billing cycle, and all upcoming invoices for the terminated subnet will be cancelled. Select this option if you decide not to lease the subnet for the upcoming month.
Immediately: The subnet will be terminated in the upcoming 30-60 minutes, and any pending invoices will be cancelled. Select this option if you wish to cancel the subnet that is being refunded or returned to the Marketplace for other reasons.

Note: If you terminate the subnet earlier than the subnet’s expiration date, the remaining paid amount will not be returned automatically.

Terminate subnets with the commitment agreement

If you have signed a commitment agreement, you can request subnet termination.

Step 1: Log in to the IPXO Portal

Go to ipxo.com/portal/login, type in your login credentials and click Log In.

Step 2: Go to My Leased IPs menu

In the menu at the top, select My Resources (IPAM) -> My Leased IPs to see and manage all your leased subnets.

Step 3: Select the subnet you wish to terminate

Identify the subnet you wish to terminate and click the three dots icon on the right. Select Request a Termination.

Instructions on how to request subnet termination on IPXO Portal. — How to request subnet termination on the IPXO Portal

Step 4: Confirm the subnet termination request

Once you click Terminate, you will be notified about your next steps via an email.

Note: IP lessees cannot initiate automated subnet termination if a Commitment agreement has been signed. Requests for subnet termination are assessed on an individual basis.

Terminate button on the IPXO Portal indicates subnet termination request confirmation. — How to confirm subnet termination request on the IPXO Portal

Stopping the announcement

Once your leased subnet is terminated, you will be informed about it via an email. Afterward, please make sure that the subnet is not announced by your service provider (ASN) to avoid using it without service renewal. If the subnet is announced without the service renewal, an additional invoice will be generated to cover the subnet’s usage without renewal.

Please refer to our Terms of Service for more information about subnet termination. If you have questions, contact us via the IPXO Helpdesk.

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